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APICS Online Events FAQs

APICS Webinar Program Information

Q: What is an APICS Webinar? 
APICS Webinars are interactive multimedia events conducted from the APICS Web site. These events feature an expert speaker on topics related to supply chain management, manufacturing, enterprise resources planning, and production and inventory management. All APICS Webinars are available as recorded events.

See a list of archived recordings is available.

The visual component of the APICS Webinar is delivered over the Web with audio provided through the telephone and/or broadband via PC audio speakers. Each 60-minute event includes a presentation and a question and answer (Q&A) period. APICS Webinars are secure, firewall friendly, and password protected events.

 Q: What time do APICS Webinars begin? 
Live APICS Webinars are broadcast from 1:00–2:00 p.m. U.S. Central Time (18:00-19:00 Greenwich Mean Time), unless specifically noted.

APICS Webinar broadcasts by United States time zones 
Atlantic 3:00–4:00 p.m. 
Eastern 2:00–3:00 p.m. 
Central 1:00–2:00 p.m. 
Mountain Noon–1:00 p.m. 
Pacific 11:00 a.m.–Noon 
Alaska 10:00–11:00 a.m. 
Hawaii-Aleutian 9:00–10:00 a.m.

Q: If I live outside of the USA, will I still be able to participate in an APICS Webinar? 
Yes. APICS Webinars are broadcast from 18:00-19:00 Greenwich Mean Time and are available to anyone who has access to an Internet connection and/or a telephone or PC audio speakers.  A United States telephone number will be provided. In some areas of Canada and Mexico, it may be possible to connect toll-free. Please contact your local service provider for details.

Q: How much do APICS Webinars cost? 
Many APICS online events are free for APICS members. Some APICS online events are free to the public. Paid APICS Webinar are $99 for APICS members and $139 for nonmembers for both live and archived events. 

Q: What is a site? 
A site consists of one computer with an Internet connection, one telephone connection, and one password for live APICS Webinars. Archived event access consists of one computer with an Internet connection, computer speakers, and one access code. A site may accommodate as many listeners as can fit in the office or conference room and is only intended for the purchasing organization or individual. Site passwords and access codes cannot be shared with outside parties.

Q: If I am unable to register for a live APICS Webinar, can I view the event at a later date? 
Yes. APICS Webinars are available in the APICS online event archive so they are available for future reference. 

Q: Can I share or copy an APICS Webinar? 
No. All content and materials included in each APICS Webinar are the property of APICS and are protected by United States and international copyright laws. All rights are reserved. Reproduction, redistribution, republication, rebroadcast, or other use is not permitted without express written permission from APICS.

Q: What are the APICS Webinar copyright terms and conditions? 
All contents and materials included in each APICS Webinar, are the property of APICS, and are protected by the United States and international copyright laws. All rights are reserved. Reproduction, redistribution, republication, rebroadcast, or other use is not allowed without express written permission from APICS. No electronic reprints are to be generated without the permission of APICS because the content is subject to our copyrights and the proprietary rights of third parties.

Q: Can an APICS customer (including APICS chapters and APICS regions) resell seats for a live or recorded APICS Webinar? 
No. APICS customers are not permitted to charge an attendance fee for viewing an APICS Webinar. APICS customers wishing to rebroadcast an APICS Webinar (e.g., PDM or training session) must first submit in writing to APICS its intended use and obtain prior written consent from APICS for each APICS Webinar to be shown. Please send requests to

Live Event Registration

Q: What will my live event purchase provide? 
As a paid site registrant of each live APICS Webinar, you will receive up to 60 minutes of discussion for each purchased event. Each registrant receives a confirmation email with access information.

Q: How do I register for an upcoming event? 
From the APICS homepage, click Careers, Education, and Certification and select Events and Online Events. Upcoming events will be listed. Select the event you would like to attend and complete the registration form.

Q: What forms of payment are accepted for APICS Webinars? 
APICS Webinar registrations must be completed online through the APICS secure transaction site using a VISA, MasterCard, or American Express credit card. Cash, purchase orders, wire transfers, or checks will not be accepted as payment for an APICS Webinar.

Q: Does APICS provide proof-of-purchase receipts? 
Each paid registrant will receive an invoice via email that provide transaction information. These emails are your proof-of-purchase receipts. Please retain these email receipts for your records.

Q: Whom do I contact with a question, comment, or concern? 
Please contact APICS Customer Service at 1-800-444-2742 or +1-773-867-1778 or email

Cancellation Policy

Q: What is APICS' policy regarding live APICS Webinar event cancellations or reschedules? 
APICS strives to provide the highest level of service. Unforeseen circumstances may necessitate the rescheduling or cancellation of an APICS Webinar. In the unlikely event of a program cancellation or reschedule, APICS will notify its customers immediately via e-mail explaining our intentions regarding the event.

Q: What is APICS' policy regarding customer cancellations? 
All cancellations for fee based APICS Webinars must be in writing and e-mailed to a minimum of 24 hours before the program start date to receive a refund (less a $15 processing fee). Please save all e-mail correspondence to and from APICS. Refunds will be applied to the same credit card that purchased the site registration and will be processed within 10 business days following the receipt of a written request.

No refunds will be given for cancellation requests after the deadline. No-shows and failure to join the live event at the broadcast time (e.g., late arrivals, unattended programs, or early departures) are not eligible for refunds.

Multiple log-ins from one site registration purchase will forfeit all corresponding log-ins.

Professional Development Points

Q: Can I earn professional development points toward the APICS Certification Maintenance program by participating in an APICS Webinar? 
Yes. Anyone who attends a live APICS Webinar or purchases the recorded event is eligible for one (1) professional development point toward APICS' Certification Maintenance program.

Q: How can I receive certification maintenance credit for attendance? 
After attending an APICS Webinar, you must keep documentation proving your participation in the event to receive your professional development point. Your receipt will serve as documentation. If you do not have your receipt or the receipt is not in your name, write a letter stating that you attended the APICS Webinar. Include the APICS Webinar date and name and have it signed by your supervisor. Keep the letter in your certification maintenance file.

Guest Speakers

Q: How can I become an APICS Webinar guest speaker?
APICS speakers are invited guests who share information in their area of expertise. For consideration as an APICS Webinar speaker, please email with the subject line "APICS Webinar speaker" to request further information.


Q: How does my company sponsor an APICS Webinar? 
To learn more about becoming an APICS Webinar sponsor, please email with the subject line "APICS Webinar sponsorship" to request information.

1-877-812.4520, (North America).
+1-706-643.7389, (International).