Effective June 22, 2018
- Types of Information Collected and Stored
1.1 Personal Information.
When you create a website user profile on our website, create an APICS ID, sign up to receive an APICS publication, register to become a member, register for an APICS certification course, register for an APICS certification test, register for an APICS Conference or other event hosted by APICS, shop on our website, or otherwise use the APICS website, APICS may gather your personally identifiable information (“Personal Information”).
Your Personal Information may include, but is not limited to, your name, address, phone number, email address, birthdate, electronic signature, personal identification numbers, IP addresses, mobile device identifiers, geo-location, or any other personally identifying data collected from you by APICS or its authorized agents.
1.2 Payment Information.
When you use APICS website to shop for or to purchase APICS memberships, certification courses, certification testing, or other materials, APICS utilizes third-party payment processors as its agents (“Payment Agents”) to process your payment and provide payment verification to APICS concerning your payment. APICS and its Payment Agents utilize systems whereby we substitute a proxy set of identifying information for your real financial information. Our Payment Agents, which do handle your credit cards and other payment information, are PCI Data Security Standard (“PCI DSS”) compliant. As a result, APICS does not collect or store your credit card numbers or other similar financially-related Personal Information and it isn’t exposed more than necessary. For more information about PCI DSS please visit https://www.pcisecuritystandards.org/about_us/. By using APICS’ website as described in this section you expressly consent (opt-in) to the uses of your Personal Information as described in this section, and subject to the Privacy Policies of APICS Payment Agents.
1.3 Sensitive Information.
APICS does not collect “Sensitive Information.” Sensitive Information includes biometric data, psychological identity, genetic identity, economic status, cultural identity, social identity, or personal information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information specifying the sex life of the individual.
1.4 Analytics Information.
In an effort to improve visitors’ experiences on the APICS website, APICS gathers certain information related to individuals’ website visits. This information is used solely to measure and improve our website and services and to better serve our members and customers. APICS uses aggregate statistical data to compile reports. APICS does not correlate its use of Analytics Information, as described in its section, with your Personal Information.
This analytics information so gathered is likely to include the following:
1.4.1 Device and network specific information, such as your unique device identifier, operating system and version, the browser you use, your Internet service provider (ISP), and your IP address.
1.4.2 Non-personal information, such as language, zip code, area code, location, and the time zone.
1.4.3 APICS website visit information, such as the domain from which you came to our website or referring links, and details of how you use our website, including but not limited to what webpages you visit on the APICS website, as well as downloads, purchases, and orders during the duration of your visit. At times we will track user behavior over time during interactions with the site in order to pursue legitimate business interests, including, but not limited to, troubleshooting technical user issues with site services.
1.5 Cookies and Browser “Do Not Track” Notice
1.5.3 APICS may employ third party data analytics firms to track and analyze traffic on the APICS website, to analyze visitor trends, to determine advertising effectiveness, browser types and usage trends, and to present targeted ads based on anonymous information collected through tracking. APICS’ third party analytics firms, as described in this section, do not receive your Personal Information.
1.5.4 Third parties that may advertise on APICS websites may have content embedded that sets cookies on a visitor’s browser and/or tracks visitor information that a web browser visited a specific APICS website. Such information may contain a visitor’s IP address. Third parties may not collect identifying Personal Information from the APICS website unless you provide it to such third parties.
- Security of Personal Information
APICS takes the security of your Personal Information very seriously. When your Personal Information is stored by APICS, we use reasonable and appropriate measures to protect it from loss, misuse and unauthorized access, disclosure, alteration and destruction. Unfortunately, data transmission over public networks cannot be guaranteed to be one hundred percent secure. While APICS will use all reasonable means to protect your Personal Information, APICS cannot guarantee the security of your transmissions of such Personal Information, and you use the APICS website at your own risk. If you suspect your Personal Information has been compromised, please notify APICS Customer Service using the contact information provided below.
- How APICS Uses and Shares Your Information
APICS limits its use of your Personal Information to the stated purposes for which such information is collected. In some cases, APICS may be required to disclose your Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. You have the right to the following regarding your Personal Information transferred to APICS:
- To know the types of Personal Information APICS collects;
- To know the purposes for which it collects and uses your Personal Information;
- To know type or identity of third parties to which APICS discloses your Personal Information, and the purposes for which it does so;
- To access and update your Personal Information; and
- To know the choices and means APICS offers you for limiting the use and disclosure of your Personal Information.
3.1 APICS Services to APICS ID Holders.
When you create an APICS ID, we may use information collected from technologies such as cookies, web beacons, and page tags, as described herein, to improve your experience of our website. For example, by saving information concerning the pages you visit and products you purchase, we will be able to provide you with information on other APICS goods and services that may be of interest to you. Furthermore, by creating an account with APICS, there is a possibility of receiving content from third parties through APICS, as discussed under 3.5, below.
APICS has entered into agreements with certain third parties with geographical affinity (“Local Partners”) with APICS ID holders in order to permit such Local Partners to provide APICS ID holders with benefits related to their affiliation with APICS at a local or regional level. APICS may share personal information with such Local Partners, and those Local Partners may share personal information with APICS in order to provide local and regional benefits to APICS ID holders. Furthermore, when such a Local Partner shares personal information with APICS in this way, an APICS ID will be created with that information, for use by the user whose information was used for that account.
In creating an APICS ID, and as a condition of having an APICS ID, you expressly consent to APICS’ use of your Personal Information and non-personally identifiable information as described in this section. Moreover, in using an APICS ID you expressly acknowledge and agree to our collection and use of such information as described in this section.
You can opt-out of the use of your Personal Information as described in this section by deleting your APICS ID. To delete your APICS ID, please contact APICS Customer Service using the contact information provided below.
3.2 Other APICS Services.
APICS may use your Personal Information to provide services to you upon your request. Such services may include sending you newsletters and publications, responding to your questions and comments, communicating with you concerning your purchases on the APICS website, emailing you updates concerning APICS products and services, and personalizing your visits to APICS website.
You may opt-out of the use of your Personal Information as described in this Section by contacting APICS Customer Service using the contact information provided below.
3.3 Certification Verification.
APICS conducts Certification training and Certification testing (together “Certification Programs”) and permits registration for the certification programs on its website. APICS Certification Verification Tool (“CVT”) is an integral part of APICS Certification Programs. Through APICS’ CVT, third parties may request information related to an individual’s Certification status, in order to verify any APICS certifications resulting from its Certification Programs. Such third parties may include natural persons or business entities. APICS may provide information related to your Certification status (“Certification Information”) to such third parties upon request. Certification Information may include, but is not limited to, your full name, your city and state of residence, any certification(s) if applicable, certification date(s), certification expiration date(s), and any certification status, if applicable. The CVT component of APICS Certification Programs is intended to safeguard the general public and ensure reliability and continuity in the supply chain industry by providing confirmation of certifications for qualified individuals successfully completing APICS Certification Programs.
In applying for APICS Certification Programs and as a condition for receiving certification through one of APICS Certification Programs, you expressly agree and consent (opt-in) to APICS disclosure of Certification Information to third parties through the CVT. You further understand and expressly agree that the CVT is an integral part of APICS’ Certification Programs and that receipt of any APICS certification, and continued good-standing in the Certification Program is conditioned upon your agreement to such disclosure.
3.4 APICS Internal Data Sharing
APICS may also share your Personal Information with other APICS offices or APICS subsidiaries in the country in which you reside and in other countries.
3.5 Information Sharing with Third Parties
3.5.3 APICS may share aggregated demographic information with our partners and advertisers. This is not linked to any Personal Information that can identify any individual person.
3.5.6 APICS may share email information with third parties who provide a pay-per-use list rental service in order to allow APICS members to provide mailed content to other APICS’ members.
3.6 Other Possible Disclosures.
In addition to the other disclosures stated herein, APICS may share your information in the following ways:
3.6.1 To comply with applicable laws, regulations, legal processes, or government enforced orders,
3.6.2 To enforce applicable terms of service, protect our legal rights or defend against legal claims,
3.6.3 To defend, prevent, take action, and otherwise address security or technical issues, as well as suspected or potential fraud,
3.6.4 To guard against harm (whether actual or potential) to the legal rights, property or safety of APICS, our visitors or the general public as required or permitted by law.
APICS Email Uses
4.1 APICS never rents or sells email addresses to outside parties without your consent. Occasionally, you may wish to receive information or communication from an APICS client. In that instance, you will be asked for permission to share your email address.
4.3 In your use of the website, you may have opportunity to send emails to recipients who are not APICS employees. In such cases, the website will trigger an html mailto: link, which will open the email client program resident on your computer. You bear the risk of sending email to such non-APICS email addresses through your email client program, and APICS has no control related to emails sent to non-APICS personnel.
How to Access or Change Your Personal Information
5.1 To review or make changes to the content of your Personal Information, or to request that we limit the use of your Personal Information, you may make changes and updates by logging into your user profile and making such changes. Alternatively, you may request such changes by contacting APICS Customer Service using the contact information provided below.
5.2 In your request, clearly state what information you would like to have changed or updated. APICS will try to comply with your request as soon possible.
5.3 The deletion of Personal Information and other changes to the data retained by APICS as described above may result in the deletion or limitation of other services APICS provides, including, but not limited to, maintaining and making accessible APICS certification records. APICS may retain certain Personal Information to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce agreements.
Your Rights to Opt Out
Except as provided under Section 3.3 above, if you prefer that APICS not collect personally identifiable information about your website visits, you may opt out by contacting APICS Customer Service using the contact information provided below.
In lieu of opting out, you may also modify the settings in your web browser to block all cookies. Please note, however, blocking all cookies in your browser may prevent many of our website’s services from functioning properly.
APICS will regularly self-assesses its compliance with all applicable law regarding Personal Information that is received from the EU. APICS statement on verification and related self-assessment procedures is available to you upon request.
APICS makes readily available independent recourse mechanisms by which your complaints and disputes are investigated and expeditiously resolved at no cost you. Please direct any inquiries or complaints regarding our compliance to the point of contact listed in the “Contact Us” section below. If we do not resolve your complaint within 45 days, you may submit your complaint free of charge to JAMS using this link: https://www.jamsadr.com/eu-us-privacy-shield. APICS has designated JAMS, an alternative dispute resolution provider in the United States. The JAMS dispute resolution process shall be conducted in English. A binding arbitration option will also be made available to you at your request if you qualify for such option, in order to address your complaints not resolved by any other means.
APICS Customer Service